For third-generation Gold Coast-based painter JzyArtz, hospitality and customer service have played a significant role in life’s journey.

The catalyst for JzyArtz' diagnosis was an incident with a disgruntled customer, combined with poor management behaviour - a lifelong impact resulting from a 30 second interaction.

Follow JzyArtz on Instagram.

While the world crumbles, we go on serving - but who, really, is the customer?  This piece reflects on the often-overlooked emotional and physical toll placed on hospitality workers. Those in service roles are expected to smile, accommodate, and carry on - often at the expense of their own wellbeing.